We decided to sit down and go through our calendars and count just how many days we have had service appointments or meetings for our house since our possession date in late May of 2010.
We tweeted...
"This month we will exceed our 20th scheduled @HomesbyAvi warranty appointment since 01/01/2011. That's more visits than my mom has made."
We were wrong. And we promised to be as accurate as possible.
It is actually the 20th DAY of service appointments or meetings since Jan 1, 2011.
It is the 40th DAY of service appointments or meetings since our possession date in late May, 2010.
And these numbers are only based on what we have written down on our calendar. And we did miss writing down a few appointments, especially appliance appointments, and a few spontaneous meetings with Homes By Avi representatives along the way.
But, 40 days of appointments. All on business days. That is 8 solid business weeks. That is 2 months worth of weekday service appointments or meetings. 2 months out of the almost 17 months we have lived in our house.
40 days of service appointments or meetings is A LOT. We never would have imagined it would be that much. BUT, in efforts to be fair, we must acknowledge that it does mean that Homes By Avi has not abandoned us. It does mean that they are here, taking responsibility and ownership of these issues. They are here, fixing what wasn't done right, or has failed. But the truth is, a lot of these fixes and failures could have been altogether avoided, had 'the i's been dotted and the t's been crossed' during construction. Homes By Avi is here, they may take their time coming, need a few phone calls to get them moving, they may argue with us about the fixes required, they may not be the most efficient while here, and the fixes may not be of the best quality (as one service tech told me, sometimes the fix is worse than the original). BUT, as the ever optimist inside us says...they are still here.
And, in being fair, we must state, 40 days of service appointments or meetings is including the appointments that take 30 minutes. But it also includes the 'service' or 'trades' days that have a varying amount of trades people coming through our house to fix or redo something, where someone had to be home the entire day. And yes, there was a time when they did call wanting to get in to our house and get work done, but we were unable to be home for long period of time (aka...we went on one 3 wk vacation).
We are not sure what the average number of service appointments or meetings are for the average homeowner who built through Homes By Avi. And we are not sure what the average may be for homeowners who built through other builders. We really have nothing to compare it with.
What we are sure of though, is that if someone would have told us these numbers, we never would have built, at least not with Homes By Avi, regardless of their reputation of quality and service. And these are just the days since we took possession. We are not counting the various meetings and appearances we had to make that were out of the 'norm' before we took possession. Because yes, we did have several meetings in regards to our house leading up to possession. Many more...(but we will save those topics for later).
We wanted to be fair and honest. Our twitter wasn't as accurate as it should have been, and for that, we apologize.
But, it is still WAY more than my mom has been here...and no, she doesn't live out of the city.
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